"The Conflict Resolution Toolbox" by Gary T. Furlong is a comprehensive guide to resolving conflicts in various settings, including the workplace, family, and community. The book provides practical tools and techniques for effectively managing and resolving conflicts, with a focus on communication, negotiation, and problem-solving.

Furlong begins by outlining the nature of conflict and its impact on individuals and organizations. He then introduces a range of conflict resolution strategies, including active listening, assertiveness, and mediation. The book also covers the importance of understanding and managing emotions in conflict situations, as well as the role of power dynamics and cultural differences.

One of the key strengths of the book is its emphasis on practical application. Furlong provides numerous real-life examples and case studies to illustrate the concepts and techniques discussed. He also includes exercises and worksheets to help readers apply the tools and strategies to their own conflicts.

In addition, Furlong addresses the challenges of resolving conflicts in specific contexts, such as team dynamics, organizational change, and cross-cultural interactions. He also offers guidance on preventing conflicts from escalating and creating a positive and collaborative environment.

Overall, "The Conflict Resolution Toolbox" is a valuable resource for anyone seeking to improve their conflict resolution skills. It provides a comprehensive and practical approach to managing and resolving conflicts in a variety of settings, and offers valuable insights and strategies for creating more harmonious and productive relationships.